Accessibility is a critical component of creating an inclusive and welcoming environment for all music lovers. By providing accommodations for music lovers with disabilities, we can ensure that everyone has equal access to the festivities, regardless of their abilities. We are committed to working with you to provide the necessary support so that you can fully enjoy the music, connect with fellow attendees, and create lasting memories. Below are a few frequently asked questions, along with additional information, to assist you in getting to the festival and having an enjoyable experience.

 

Where is ADA parking located?

• The VCU West Cary Street Parking Deck (1201 W. Cary Street, Richmond, VA 23220) is the RJMF-designated ADA-compliant parking location. Parking for the day is free. The parking deck will be open at 10:30 AM on both festival days. Upon arrival, a shuttle representative will be stationed in front of the parking deck. They will assist you in finding our designated ADA-compliant RJMF shuttle bus. The ADA-compliant shuttle will take you to the Upper Hampton Street entrance of the festival and the driver will direct you to the check-in table to receive accommodations. You and your personal care attendant will receive wristbands and be escorted to the designated area.

Now that I’ve parked, how do I get to the festival gate?

• GRTC (Greater Richmond Transit Company) city bus shuttles and ADA shuttle vans will be transporting patrons to the festival. We suggest you use the ADA shuttle van that includes a lift for wheelchairs. Request an ADA shuttle van from the GRTC representative at the Festival Shuttle Pick-Up Stop. The representative will be wearing a GRTC collared shirt.
• The ADA shuttle van will drop off patrons at the Upper Hampton Street Entrance. The Upper Hampton Street Entrance allows easier entry due to less foot traffic and provides easy access to the check-in table and viewing location for our patrons with mobility devices.

How do I purchase tickets?

• Tickets can only be purchased at the main festival entrance (Lower Hampton Street Entrance). We suggest purchasing tickets ahead of time online for convenience at www.richmondjazzandmusicfestival.com.

How do I enter the festival?

• Patrons with mobility devices are encouraged to enter the festival at the Upper Hampton Street Entrance. The Upper Hampton Street Entrance allows easier entry due to less foot traffic and provides easy access to the check-in table and viewing location for our patrons with mobility devices.
• If you have mobility limitations, you and one family member/medical assistant may check in at the Upper Hampton Street Entrance, with your 2 tickets, to receive a wristband. Check-in will be at the Patrons With Mobility Devices Table. This wristband allows access to a reserved viewing location. The reserved viewing location is provided for your convenience, but is still a distance from the stage. If you prefer a different location feel free to sit anywhere you’d like.

Is there a reserved section for patrons with mobility devices?

• The Richmond Jazz and Music Festival (RJMF) will have on-site, reserved seating at the Virginia is For Lovers stage. Only guests recognized under the American with Disabilities Act (ADA) will be permitted in this area. Each guest will be allowed one (1) personal care attendant. Service animals will be permitted. Service animals in training, emotional support animals, and pets will not be allowed at the Richmond Jazz and Music Festival. Please bring your own chairs.
• A volunteer will direct our patron with mobility device and one family member/medical assistant to the reserved viewing location.
• The reserved viewing location allows quick festival entry and departure, is located near a wheelchair accessible portable toilet, and is monitored by security.

How do I leave the festival?

• The ADA Shuttle Van will be transporting patrons from the festival back to the VCU West Cary Street Deck. At the Upper Hampton Street Entrance, simply request an ADA Shuttle Van from RMC Security or a GRTC representative.

Services for Patrons with Mobility Devices

• The Richmond Jazz and Music Festival is an outdoor festival. The grounds are handicapped-accessible, but there is a lot of distance between the stages. However, there are paved pathways to facilitate wheelchair passage.
• Wheelchairs and medical scooters are permitted. Please keep in mind that the festival does not provide personal care or push services. Please bring an attendant if needed.
• We try our best to provide golf cart assistance to festival patrons, but it is not guaranteed that all patrons will have access.
• There is no repair or charging station at the festival. Please keep this in mind and come prepared.

Will First Aid Services be available?

• We will have EMT staff based at our First Aid location that will be noted on the event map and mobile app. These medical professionals can help you with your medical needs at this location.

If you have any comments, questions or suggestions regarding our accessibility services, we invite you to connect with us at communications@johnsonmarketing.com.

We hope you find this information helpful. We look forward to seeing you at Richmond Jazz and Music Festival.