Richmond Jazz and Music Festival

Effective Date: June 24, 2025

1. Introduction

Johnson Inc. dba Richmond Jazz and Music Festival ("we," "us," "our," "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Service"). Please read this Privacy Policy carefully.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Purchase tickets or merchandise
• Register for an account
• Subscribe to our newsletter or email updates
• Contact us with questions or comments
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Demographic information (age, gender, interests)
• Communication preferences

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and usage, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our Website
• Referring website
• Device identifiers
• Usage patterns and preferences

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies to collect information about your browsing activities. This includes:

• Google Analytics cookies to understand website usage and performance
• Social media pixels for advertising and marketing purposes
• Functional cookies to remember your preferences and improve user experience

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing ticket purchases and payments
• Communicating with you about your orders and account
• Sending newsletters and promotional materials (with your consent)
• Improving our Website and services
• Analyzing usage patterns and trends
• Preventing fraud and ensuring security
• Complying with legal obligations
• Marketing our events and services

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating our Website and providing our services, including:

• Payment processors for ticket and merchandise sales
• Email marketing platforms (such as Mailchimp) for newsletter delivery
• Analytics providers (such as Google Analytics) for website performance analysis
• Customer service platforms
• Marketing and advertising partners

4.2 Legal Requirements

We may disclose your information if required to do so by law or if we believe that such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the safety of users or the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Google Analytics and Digital Marketing

5.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics may collect information such as your IP address, browser type, operating system, and pages visited. This information is used to generate reports about website usage and performance.

5.2 Digital Marketing and Social Media Pixels

We use various digital marketing tools and social media pixels to:

• Track conversions and measure advertising effectiveness
• Create custom audiences for targeted advertising
• Analyze user engagement across different platforms
• Optimize our marketing campaigns

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by adjusting your cookie preferences.

6. Email Marketing

If you subscribe to our newsletter or provide your email address, we may use it to send you:

• Event announcements and updates
• Promotional offers and special deals
• Festival news and lineup information
• Surveys and feedback requests

You can unsubscribe from our emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These security measures include:

• SSL encryption for data transmission
• Secure servers with restricted access to personal data
• Regular security updates and monitoring
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We will notify you of any data breaches as required by applicable law.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to delete your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided below.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and share
• The right to delete personal information we have collected
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell personal information to third parties.

11. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We will ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

13. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Website and updating the "Effective Date" at the top of this policy. Your continued use of our Service after the posting of changes constitutes your acceptance of such changes.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: communications@wearejmi.com
Phone: 804.644.8515

16. Consent

By using our Website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Last Updated: June 24, 2025