Richmond Jazz and Music Festival

Effective Date: June 24, 2025

1. Acceptance of Terms

By accessing or using the Richmond Jazz and Music Festival website (the "Website"), operated by Johnson Inc. dba Richmond Jazz and Music Festival ("we," "us," "our," "Company"), you ("you," "your," "User") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website.

2. Description of Service

The Richmond Jazz and Music Festival Website provides information about our music festival, allows users to purchase tickets, sign up for newsletters, and access related content and services.

3. User Accounts and Registration

When you create an account on our Website, you must provide accurate, complete, and up-to-date information. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Ticket Purchases and Refund Policy

4.1 Ticket Sales: All ticket sales are final unless the event is cancelled by the Company. Tickets are non-transferable except as permitted by applicable law.

4.2 Pricing: All ticket prices are subject to change without notice until purchase is completed. Additional fees may apply.

4.3 Event Changes: We reserve the right to change the date, time, location, or lineup of the festival. In the event of significant changes, we will provide reasonable notice.

4.4 Cancellation: If an event is cancelled by the Company, ticket holders will be entitled to a full refund. Refunds will be issued to the original method of payment within 30 business days.

4.5 Weather: Events may proceed in inclement weather. Tickets will not be refunded due to weather conditions unless the event is officially cancelled.

5. Prohibited Uses

You may not use our Website:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose or to engage in commercial or business activity

6. Intellectual Property Rights

The Website and its original content, features, and functionality are and will remain the exclusive property of Johnson Inc. dba Richmond Jazz and Music Festival and its licensors. The Website is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

7. User-Generated Content

If you submit any content to our Website, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, modify, publicly perform, publicly display, reproduce, and distribute such content. You represent and warrant that you own or have the necessary rights to grant this license.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Website, to understand our practices.

9. Disclaimers

9.1 The information on this Website is provided on an "as is" basis. To the fullest extent permitted by law, this Company excludes all representations, warranties, conditions, and terms whether express or implied.

9.2 We do not guarantee that the Website will be available at all times or that it will be free from errors or viruses.

10. Limitation of Liability

10.1 General Limitation: In no event shall Johnson Inc. dba Richmond Jazz and Music Festival, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Website.

10.2 Maximum Liability: Our total liability to you for any claim arising from or related to these Terms or your use of our services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

10.3 Force Majeure: We are not liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or technical failures.

10.4 Third-Party Actions: We are not responsible for the actions, content, information, or data of third parties, and you release us from any claims arising from third-party conduct.

11. Indemnification

You agree to defend, indemnify, and hold harmless Johnson Inc. dba Richmond Jazz and Music Festival and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

12. Termination

We may terminate or suspend your account and bar access to the Website immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

13. Service Interruption

We reserve the right to temporarily suspend or interrupt access to our Website for maintenance, updates, or other operational reasons. We will provide reasonable notice when possible, but emergency maintenance may occur without advance notice.

We are not liable for any inconvenience, loss, or damage resulting from temporary service interruptions, particularly those caused by circumstances beyond our reasonable control, such as technical failures, natural disasters, or third-party service outages.

14. Dispute Resolution

14.1 Informal Resolution: Before filing any formal legal action, you agree to first contact us to attempt to resolve any dispute informally.

14.2 Binding Arbitration: Any dispute arising out of or relating to these Terms or our services that cannot be resolved informally shall be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be conducted in Richmond, Virginia, and judgment on the arbitration award may be entered in any court having jurisdiction.

14.3 Class Action Waiver: You agree that any arbitration or legal proceeding shall be conducted on an individual basis only and not as a class action, collective action, or representative proceeding.

14.4 Small Claims Court: Nothing in this section prevents either party from seeking resolution in small claims court for disputes within that court's jurisdiction.

15. Governing Law

These Terms shall be interpreted and governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Website shall be resolved in the courts of Richmond, Virginia.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

17. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: communications@wearejmi.com
Phone: 804.644.8515

18. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

19. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Last Updated: June 24, 2025